Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at onsite customer service chat or email firstname.lastname@example.org
- Place in a mesh bag to help prevent snagging or twisting during machine cycles.
- Hand washing is a safer option or use either the “delicate,” “handwash,” or “slow” cycle settings. To prevent garments from shrinking and to keep them looking their best, wash at 30°. choose neutral detergent products.
- Once cleaned don't twist the garment to wring out the excess water. Just like hair, once yarns are wet they are malleable and will take shape of their position while drying. Try to avoid hard scrubbing, avoid brushing with hard bristles and avoid violent twisting because it will ruin the texture of the fabric or wrinkle it. You can roll the jumper in a clean towel to extract water. Then hang or lay flat to air dry.
- Flat to dry, as heat from tumble dryers can cause it to shrink.
• You don't need to wash jeans and denim all the time. A few times per season should be more than enough. This makes denim last longer and keep'em in shape.
• In between washes, you can spot clean surface dirt with a damp cloth.
• To wash denim, a gentle machine wash at 30°C or lower is ideal. There are also specialist detergents available.
• Wash denim inside out to stop the colour fading.
• Hang out to dry, as heat from a tumble dryer could cause shrinkage. The weight of the denim will help to pull out any creases. Avoid using an iron as heat can weaken the fibers.
- Wash in warm or cool water to prevent shrinking and fading. Wash with similar colors. Use hot water carefully, as washing cotton in hot water can cause it to shrink.
- Cotton fabrics can be air-dried or machine-dried using moderate to low heat. High heats can cause cotton fibers to shrink.
Soak the area immediately with cold water. Repeat until the stain disappears. For more stubborn stains, treat with liquid detergent or a paste of powered detergent and water. Let sit for about 15 minutes. Rinse completely. Don’t dry until the stain is out.
Start by scraping away as much of the stain as possible. A grease-cutting liquid dishwashing detergent mixed with water can be used to gently remove the remaining residue. Finish by washing the garment with warm soapy water.
Remove all excess butter and treat with a grease-cutting dishwashing detergent. Launder as usual. You can also make a paste of powdered laundry detergent and water. Rub the paste on the stain, let it sit for 30 minutes and wash as directed.
Soaking the stained garment in white vinegar or lemon juice for 5 minutes. Rinse thoroughly with cool water. Machine wash as normal.
- Alcohol and Dish Soap
A grease-cutting liquid dishwashing detergent can be used for a multitude of stain removal applications: spot cleaning tough stains, removing grease spots and more.
Isopropyl alcohol (rubbing alcohol) is a great degreasing agent that works best as a spot cleaner and removes tough surface oils that soap or detergent cannot.
- Red Wine
Apply a solution of 3 parts hydrogen peroxide to 1 part liquid dish soap. Blot with a clean dry cloth to lift the stain and continue until the stain disappears. Do not rub, as this will set the stain. Once the stain is out, launder per the garment-care label.
Try blotting (not rubbing) the stain gently with a cotton ball or clean cotton cloth dampened with a few drops of rubbing alcohol (this may take several tries). Test the alcohol first on an inconspicuous part of the garment and allow the fabric to dry. If there’s no discoloration, wet a second cotton ball and blot the stain, but do not saturate the fabric. Allow to dry. Using a toothbrush, clean the stain with a drop of dishwashing detergent and scrub until the stain has disappeared.
Freeze the gum until it hardens, then scrape it from the fabric. If necessary, use some rubbing alcohol to remove the stain. Then wash as directed.
- Grease Oil
Spot-treat the area by using a grease-cutting liquid dish washing soap. This treatment will usually remove the stain. Launder as usual.
Rinse blood stains from fabric with cold water. Follow the rinse with an extended soak in cold salt water. Do not use hot water; hot water will set stain permanently. If the blood has dried, try soaking the garment in a solution of ammonia and water before washing as directed by the garment care tag. Use an inconspicuous area of the fabric to test for color fade before applying to the stain.